|About Us |
Crafty Sparrows Designs web site is owned and operated by Thingsfor who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Crafty Sparrow Designs
43 Ryelands Road
Phone: 01453 822424
Fax: 01453 822424
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments.
We accept Visa and MasterCard. If you do not wish to pay online we can accept payments over the phone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling – Shippimg is via Royal Mail or Courier depending which service you choose.|
Items will normally be dispatched the same day for order received before 1300 Hrs Mon to friday and the following working day for orders recieved after 1300 Hrs ,
|Delivery Schedule We will dispatch your order right away. We will normally dispatch your order to you in <1> business day. International orders are generally received in under <10> working days.|
You must inform us within three working days of the expected delivery date if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders It is our aim to ensure we always have a stock of the items promoted on our website but occasionally we may run out of a product before we’ve had time to refresh our site. If for any reason we are unable to fulfil your order (or a part of your order) we will contact you with details of anticipated delivery date and an option to cancel your order if you would rather not wait.|
|Tax Charges We are not currently Vat registered and do not apply VAT|
|Credit Card Security , All encryption for credit card payments is handled through Paypal.|
|Guarantee We guarantee your satisfaction.|
All of our products come with a 30 day guarantee providing the goods are returned in the condition they were supplied,
Our Gurantee does not cover broken spring mechanisms on tin toys due to the spring being overwound.
|Reaching Us If you need to reach us, please email us using the link on the store page,|
Call us on 01453 822424
Write to us at
Crafty Sparrow Designs
43 Ryelands Road
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
CRAFTY SPARROW DESIGNS – GDPR STATEMENT
HOW, WHEN AND WHY WE USE YOUR DATA
As you are aware, the General Data Protection Regulation known as GDPR will come into force on 25th May 2018. This affects all companies and the way they keep information about their customers. Part of the regulation requires us to inform you about the data we collect, store and how we use it.
Crafty Sparrow Designs takes the security and privacy of your information very seriously.
What personal information do we hold about you and why?
If you have purchased any products from us, the personal information we hold about you may include your name and address and possibly your contact numbers and email address, you can check and adjust what information we hold by logging into your account here [https://www.craftysparrowdesigns.co.uk/login]This personal information is needed for the purposes of providing you with an estimate/quotation or we have issued an invoice(s) for the goods provided by us. If you have registered with us but not purchased, the only information held is your name and email address. You may also have opted to include your company name and phone number, you can check and adjust what information we hold by logging into your account here [https://www.thingsfor.co.uk/login]
Who do we share your information with?
Your details will never be shared unnecessarily and will remain under our control and management always. In some situations, it may be necessary to share your personal information with one of our delivery services. The data passed will be limited to what is necessary to complete your delivery.We may share your email address with a company that handles our marketing, this will be for occasional e-shots about our product range or information emails like this one, you can unsubscribe from all emails by clicking the link below.We will never sell your data to a third party.
Keeping your information safe
We treat the security of storing your personal information seriously. All data stored on our servers is kept secured to current PCI standards, a certificate of conformity is available if required.
How long do we keep your information?
We keep your information only if it is necessary. If we have entered into a contract with you and received payment for goods/services provided, it is necessary to keep your information for up to 7 years to satisfy HMRC tax regulations. If you subscribe to a mailing list, the information is kept until you unsubscribe from the list. It is then irrevocably deleted.
Access to your information and other rights
You have a right to access the information that we hold about you and to receive a copy. You should submit your request to us in writing, by post to
Crafty Sparrow Designs
43 Ryelands Road
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 30 working days for a full refund, excluding the cost of delivery ( for items delivered postage free the cost of the postage will be deducted upon return). Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 7 working days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Name badges and items personalised with your own details are non refundadable unless we have made an error or there is a fault with the product itself.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.